SugarCRM, the world's leading provider of commercial open source customer relationship management (CRM) software, today announced that Bright House Networks has implemented Sugar Enterprise On-Site to foster improved communications with customers across departments. 

Bright House Networks (BHN), the nation's sixth largest MSO (multi-service operator), has implemented Sugar Enterprise across the company's customer service, billing and service delivery departments. After considering Salesforce.com and Siebel, BHN selected SugarCRM for its open source architecture. Levementum, a leading professional services firm and SugarCRM Gold Partner, implemented Sugar Enterprise at BHN, developing back-end integrations with departmental systems via SOA-driven integrations, mashups and dozens of custom modules for various departments. As a result, BHN now has a customer interaction hub that manages the customer lifecycle that is used by personnel across sales, contracts, billing, construction, service delivery and support.

"The solution needed to be flexible and open enough to adapt to existing business-processes while at the same time lowering our total cost of ownership and integration with our existing IT infrastructure", says Lee Vinton, manager of business engineering services at BHN. "SugarCRM has become the mature, mission-critical application that we hoped it would be."

About Bright House Networks
Bright House Networks is the nation's 6th largest MSO with 2.4 million customers in several large markets including Bakersfield, California, Birmingham, Alabama, Detroit, Michigan, Indianapolis, Indiana, Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country's largest cable clusters. Bright House Networks corporate locations are in Orlando, Florida and Syracuse, New York.