Phoenix, AZ (PRWEB) January 16, 2009 -- Levementum today announced a new global program "SugarCRM Managed Services" that provides new and existing SugarCRM customers with world-class Technical Support expertise, and SugarCRM Help Desk services. The SugarCRM Managed Services program also offers OEMs, integrators and other partners with limited, or no, support infrastructure the ability to leverage Levementum's expertise to provide services on their behalf.
Under its SugarCRM Managed Services program, Levementum provides a single, centralized contact for technical support, help desk, system administration, platform administration, and system configuration. Through the program, Levementum provides support for many other vendors' products -- including mySQL, Apache, SQLServer, Linux, Windows Server and others -- while keeping track of service agreements, warranties, escalation procedures and service level commitments that can make data center administration complicated and time-consuming.
The SugarCRM Managed Services program simplifies support for enterprises adopting SugarCRM in either on-premise or on-demand/SaaS models. While some vendors have offered siloed support solutions, Levementum's comprehensive offerings provide customers a one-stop shop, or an a la carte solutions. The Managed Services Program supports standard or customized SugarCRM implementations.
Customers can choose from three services solutions, all of which are priced on a consumption basis, which allows a better ROI. These services are:
Levementum FSP - Functional Support Program
- Help Desk
- System Monitoring
- Job Scheduling
Levementum ASP - Administrative Support Program
- User Management
- Security Management
- OS/Software Component Management
- Infrastructure Management
- Field Studio Configuration
Levementum SSP - Strategic Support Program
- Technical Services (Migrations, Hosting, DR)
- System Audits
- Development
- Training
"SugarCRM Managed Services from Levementum transforms the increasingly complicated and time-consuming task of supporting your CRM assets into a single phone call or a single click," said Geoffrey Mobisson, Managing Director, Technical Services. "We are an experienced Gold partner that has managed dozens of deployments and hosted environments worldwide. With local offices on both coasts of the US, Levementum is uniquely qualified to help CIOs dramatically change the way they deploy, manage and support their SugarCRM investment".
For further information about our services, please visit our website: http://www.levementum.com or contact us directly for a no-obligation discussion by emailing us at info@levementum.com or calling us at +1 (602) 220-1437.
