Key Challenges
Due to competition and complexities in the CableTV/MSO industry Bright House Networks required greater visibility in to the myriad of activities related to customer acquisition, service deployment, and ongoing support. They suffered from having a complex network of customers, engineers, construction resources, and customer support staff, whereby coordinating and communicating were uniquely challenging due to the diversity of processes and systems in use. This resulted in duplicate opportunities, poor cycle time, price erosion, and an inability to measure ROI for a specific opportunity or a specific Customer. In addition, they found it difficult to track and manage contracts and SLA's.
Solution
Brighthouse Networks chose SugarCRM, the leading open source CRM solution, and Levementum as the solution to these key business and competitive challenges. Their delivery goal was an "information-integrated"? business process that spans multiple organizations, leveraging a "Customer Information Bus"?
Results
Levementum delivered a cohesive solution based on SugarCRM that was fully integrated with critical information systems and is a platform for process expansion - not simply a utility. Compared with traditional CRM solutions, SugarCRM was successfully delivered with the promise of high quality, quick delivery, and low cost.
Why Levementum
Levementum, as SugarCRM's fastest growing U.S. partner, not only has the expertise of the SugarCRM platform, but also lead a well orchestrated training and adoption program. Levementum prides itself in not only being the technology experts, but in also understanding your business and its unique challenges and through an adoption focused approach to implementation ensure your success in implementing not only the software, but change for the better. Levementum is a proven leader in bringing open source to the enterprise.
