Open Source CRM provides businesses with choices outside of the traditional proprietary CRM giants like Oracle, Microsoft and SAP. For companies looking for a better quality, higher relaibility, faster implementations, greater flexibility at a lower total cost of ownership should take a closer look at open source CRM. Open Source CRM makes sense for companies that want ultimate control of their CRM and SFA experience from the ground up.
CRM buyers might have very few choices were it not for open source CRM applications. The CRM field is dominated by huge players such as Oracle Corp. and SAP, and the open source CRM model is perhaps the easiest way into the CRM market for new companies. Open source CRM projects have been proliferating; SourceForge Inc. lists 369 active open source CRM projects. SugarCRM has risen to the top of the list.
Open Source CRM and SFA - Best In Class
SugarCRM Inc. is the clear leader and most mature application when it comes to open source CRM. Founded in 2004 by John Roberts, Clint Oram and Jacob Taylor, the SugarCRM open source code has been downloaded more than 3 million times. More than 12,000 companies use SugarCRM including Honeywell International, Starbucks Corp., First Federal Bank and BDO Seidman LLP. SugarCRM is written in PHP and is compatible with the MySQL database.
SugarCRM - Open Source CRM
SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM and SFA application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction, deliver efficiencies in call centers and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, SugarCRM is delighting customers of all sizes across a broad range of industries.
Levementum understands that technology is not a CRM solution in and of itself - it requires a concerted effort on the part of management to define their challenges and objectives and determine how technology can help be a part of the solution. If an aopen source CRM initiative is not approached from the standpoint of understanding your business challenges and objectives in the context of a well-defined vision, it is likely to be a disappointing implementation. As a system integrator for open source CRM, understanding a customer's challenges and objectives in terms of their overall business strategy and helping them to determine how technology best fits into the equation of a CRM solution is critical. CRM, the technology, is only a tool that provides for the collection, organization and presentation of data. Doing this with measurable and obtainable goals at the center of this activity is what makes it worthwhile and profitable. Levementum will work with your management, with your business objectives in mind.
