This allows you to complete a variety of support tickets, service requests, customizations, even training – under a single simple support arrangement. We offer a variety of levels to our Success Programs allowing customers the freedom to select the plan that works for them based on their assumed consumption and budget.
This allows you to complete defined tasks and estimate effort with regard to your business. Your requests are managed by a technical account manager who provides timely status reports for constant monitoring or defined tasks and peace of mind.
Levementum had the ability to tie it all together: the call center, the website, the ERP, and bring it all into one. They spoke our language - it wasn't like we were trying to introduce them to our industry or anything, they had the knowledge, the turnaround time, and the pricing and it worked really well for us.
Ernie Kozlowski, Executive Vice President, Valtim Marketing Solutions
To make sure you are realizing the most value for your investment of time and money, Levementum offers a prescriptive approach to the identification of the most important needs and opportunities and how to address each when approaching a customer engagement solution implementation such as CRM or marketing automation. This engagement model—the Discovery Process—brings together the key subject matter experts in your organization and pairs them with business and technology experts at Levementum.