The core services are the FSP-Functional Support Program and ASP-Administration Support Program and is provided on a remote basis by our dedicated SugarCRM Support Center. These programs can be tailored to your specific needs-in terms of both level of support and mix of technical and functional skills. It can be supplemented by a range of value added services including the SSP-Strategic Support Program, and other on-site support, audit, technical, project and training services.
Functional Support Program (FSP)
- Helpdesk Support
- Leads
- Accounts
- Contacts
- Opportunities
- Quotes
- Contracts
- Forecasts
- Projects
- Email and Campaigns
- Reporting
- Workflow
- System Monitoring
- Job Scheduling
Administrative Support Program (ASP)
- User Management
- Security Management
- System Monitoring
- Error resolution
- Patch Identification
- Patch Application
- Performance Analysis
- Job Scheduling
- Field Studio Configuration
- Infrastructure Monitoring
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Responsiveness
You need to meet the needs and expectations of a wide variety of system users.
Expertise
You need access to a wide range of skills-typically both technical expertise and business understanding across several functional areas.
Transparency
You need the ability to fix problems and explore options without impacting Sales and Marketing activities.
Control
You need to control costs and resources, to ensureimproved return on your CRM investment.
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