Levementum fixes problems according to a Service Level Agreement—you’ll know exactly what to expect and what will be delivered. Responsive and approachable, we communicate effectively with your staff and keep you updated regularly with support activities.
Service Levels
Bronze
FSP Only (20 support tickets per month) |
Silver
FSP (20 support tickets per month) + 8 hours ASP per month |
Gold
FSP (40 support tickets per month) + 16 hours ASP per month |
Platinum
FSP (60 support tickets per month) + 32 hours ASP per month |
Functional Support Program (FSP)
- Helpdesk Support
- Leads
- Accounts
- Contacts
- Opportunities
- Quotes
- Contracts
- Forecasts
- Projects
- Email and Campaigns
- Reporting
- Workflow
- System Monitoring
- Job Scheduling
|
Administrative Support Program (ASP)
- User Management
- Security Management
- System Monitoring
- Error resolution
- Patch Identification
- Patch Application
- Performance Analysis
- Job Scheduling
- Field Studio Configuration
- Infrastructure Monitoring
|
Strategic Support Program (SSP)
Technical Services
- Migrations
- Hosting
- Disaster Recovery
- Landscape Upgrades (dB, OS, etc)
- Sizing
System Audits
- Process Reviews
- Functional Analysis
- 3rd Party Sugar Exchange Analysis
|
Development
- Software Development
- Change Management
- Documentation
Training
- On-site training
- Web training
- Recorded Sessions
|
| All SSP services are quoted and handled per mutually executed Statement of Work. |
