The SSP-Strategic Support Program is designed as a supplement to the FSP-Functional Support Program and the ASP-Administration Support Program. The Strategic Support Program can be done remotely or on-site and is staffed by our most experienced consultants. This program can also be tailored to your specific needs and requirements.
Technical Services
- Migrations
- Hosting
- Disaster Recovery
- Landscape Upgrades (dB, OS, etc)
- Sizing
System Audits
- Process Reviews
- Functional Analysis
- 3rd Party Sugar Exchange Analysis
Development
- Software Development
- Change Management
- Documentation
Training
- On-site training
- Web training
- Recorded Sessions
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Remote access
Levementum's support service is provided from our offices in Phoenix, AZ and Jersey City, NJ. We access clients' SugarCRM systems using highspeed secure site-to-site VPN to create a remote link. This link enables us to view, diagnose and resolve problems encountered by clients on our own screens.
Process
Clients report problems to Levementum via a telephone hotline or e-mail, and all calls are logged in our central support database. Calls are prioritized and addressed in order of criticality and hours worked against each call are recorded in the support database.
Oversight
Monthly reports provide a full call resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements. |
